Sunday, December 22, 2024 - Mrs. Uzoma Chinyere Ndubuisi, a 64-year-old Nigerian woman, has reportedly been left stranded in Egypt after EgyptAir allegedly seized her passport upon her arrival at Cairo International Airport.
Ndubuisi was travelling to the United Kingdom but became stuck when her
passport was reportedly taken for immigration clearance and not returned for
over three hours.
Speaking to reporters, Ndubuisi recounted her ordeal, stating that she
was left waiting at the airport without assistance or support.
She claimed that despite the airline’s awareness of her situation,
EgyptAir failed to fulfil its promise of accommodation, leaving her and other
passengers in distress with limited access to food, water, or rest.
Her connecting flight to Manchester, scheduled for 8:55am was missed
when the transportation to the airport arrived late. By the time she reached
the terminal, the plane had already departed.
Obinna Okali, Mrs Ndubuisi’s son, has issued a formal petition to
EgyptAir, expressing outrage over the treatment of his mother, and accusing the
airline of negligence and a lack of compassion, citing staff’s unhelpful and
unfriendly behaviour.
In his petition, Okali stated, “The actions of EgyptAir staff directly
contributed to my mother missing her flight. Yet, they have shown no
consideration for her welfare or empathy for her situation.”
He further pointed out the emotional and physical toll on his mother,
who had been left stranded in Terminal 3 of Cairo International Airport without
adequate food or water and under severe mental distress.
Okali has demanded an immediate resolution from EgyptAir, including
rebooking his mother on the next available flight to Manchester and
compensation for the trauma she has endured.
“I kindly request you to provide an
immediate resolution to this matter, which includes rebooking my mother on the
next available flight to Manchester and offering compensation for the physical
and emotional trauma she has endured.
“We expect a prompt response from you
regarding this urgent matter,” Okali added.
He
warned the airline of potential consequences, stating, “Should anything untoward happen to our mother during this ordeal, we
will hold EgyptAir entirely responsible.”
EgyptAir
has yet to respond publicly to the allegations or address the concerns raised
by Ndubuisi’s family.
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