Monday, June 29, 2026 - The Lagos State Traffic Management Authority has introduced a toll-free short-code hotline, 3367, to improve emergency response, traffic management and public complaints reporting across the state.
The agency disclosed the development in a statement on
Sunday, saying the new platform was designed to provide motorists and residents
with direct access to LASTMA for faster reporting of traffic-related incidents.
According to the agency, the 3367 hotline replaces its
previous long-service code and provides a more accessible communication channel
for road users across Lagos.
The statement said the platform, which is available on MTN,
9mobile and Glo networks, would allow residents to report emergencies such as
vehicle breakdowns, road crashes, obstructed roads, disabled articulated
vehicles and stranded tankers without incurring call charges.
The General Manager of LASTMA, Olalekan Bakare-Oki,
described the initiative as a major step towards improving road safety and
strengthening collaboration between the agency and residents.
Bakare-Oki said the hotline would help the agency respond
more effectively to traffic challenges in the state.
“The inauguration of the 3367 Toll-Free Short-Code Hotline
represents another monumental stride towards institutionalising a safer, more
efficient and highly responsive transportation ecosystem across Lagos State,”
he said.
“It provides residents with a direct, convenient and
cost-free channel through which incidents requiring immediate intervention can
be promptly reported.”
The LASTMA boss added that the rapid growth of Lagos as a
major urban centre required the adoption of technology-driven solutions to
address transportation challenges.
“The complexity and rapid expansion of Lagos as one of
Africa’s foremost megacities necessitates a proactive and technologically
enabled traffic management architecture capable of responding expeditiously to
evolving road transportation challenges,” he said.
The agency noted that beyond emergency reporting, the
hotline would also provide a platform for residents to give feedback on the
conduct and professionalism of LASTMA personnel while on duty.
It said the inclusion of public feedback was aimed at
promoting transparency, accountability and improved service delivery within the
agency.
Bakare-Oki assured residents that complaints and reports
received through the platform would be handled professionally and forwarded to
relevant operational units for necessary action.
“All reports received through the platform would be treated
with utmost professionalism, confidentiality and diligence, while being
transmitted to the appropriate operational units for immediate action,” he
said.
He urged motorists and residents to make use of the hotline
as part of efforts to improve traffic management and enhance road safety across
Lagos.
The agency also stated that callers would be able to
communicate with hotline operators in English, Yoruba and Pidgin English,
adding that the multilingual option was introduced to remove communication
barriers and encourage wider public participation.
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