Monday, October 13, 2025 - Michael Achimugu, the spokesperson of the National Civil Aviation Authority NCAA has asked domestic airlines to stop telling passengers that a refund process takes 4 weeks.
In a post shared on his X handle today October 13, Achimugu
said the law stipulates that the domestic airline are to make refunds to
passengers in 14 days and not four weeks which they always say.
His post reads
‘’Domestic
airlines NEED to stop telling passengers that their refund process takes 4
weeks.
There can't
be two captains-in-command on an aircraft.
The NCAA
regulations are clear about the timeframe for ticket refunds, and it is 14
days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot
create a different rule in this regard.
To all
passengers: if you apply for a refund and an airline tells you that it would
take 4 weeks, kindly forward that communication
to michael.achimugu@ncaa.gov.ng ifueko.abdulmalik@ncaa.gov.ng cpd@ncaa.gov.ng immediately.
Enough of
this. We cannot all claim to be working for the improvement of the industry and
be duplicating rules in a manner that undermines the Authority and is unfair to
passengers.''
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