Wednesday, July 10, 2024 - The Nigeria Civil Aviation Authority (NCAA) has said it would sanction airlines engaged in deceitful departure time scheduling.
The Acting Director-General, NCAA,
Capt. Chris Najomo, disclosed this in a statement signed by the Director of
Public Affairs/Consumer Protection, Mr Michael Achimugu, on Tuesday, July 9.
The NCAA warned the airlines to
desist from the infraction or face dire regulatory actions.
“The NCAA now runs a zero-tolerance
approach to regulatory infractions. Ease of doing business is the crux of the
D-G’s action plan for the NCAA. In line with that action plan, he has made
processes for licensing easy for operators. The time to secure AOC is now
shorter and less cumbersome than it used to be in the past. The NCAA therefore
expects reciprocity from airlines. Chief of which is world-class services to
passengers,” he said
Najomo was quoted as saying that, if
the NCAA was enabling a business-friendly environment for operators, then the
operators must satisfy the passengers with superior services.
“It has come to our notice that some
airlines are being reported for advertising deceitful departure times. The NCAA
regulation says no airline shall display deceitful passenger departure time at
its counter, advert material or on its website. We want to make it very clear
that the D-GCA has directed monitoring and offenders will face serious
regulatory actions,” Najomo said
On the difficulty in refund processes
by airlines, Najomo said all refunds by airlines must be done devoid of undue
delays and the process should conclude in 14 working days regardless of the
mode of purchase of the tickets.
On the suspension of PHCF licenses of
ten operators, he explained that they had been advised since April 2024 to
commence the process for recertification but they refused to comply this left
the Authority with no option but to sanction them.
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