Friday, June 7, 2024 -An investigation has been initiated by the House of Representatives to look into the actions of private Internet Service Providers (ISPs) for allegedly extorting consumers.
This development followed a motion
introduced during the plenary session by Leke Abejide on Thursday, June 6.
In his presentation, the legislator
highlighted how many ISPs have operated without facing consequences for their
poor services, substandard service delivery, and the exploitation of consumers
through unregulated pricing and service quality allowing them to take advantage
of Nigerians.
He emphasized that the negative
effects of ISPs’ inefficiency and exploitative behaviours have a significant
impact on the country, hampering businesses and the economy.
The lawmaker suggested that by addressing
ISPs’ inefficiencies and promoting transparency, the government can establish a
more equitable digital environment that empowers individuals, boosts the
economy, and enhances societal well-being.
Abejide narrated how a specific ISP
operating in Abuja charges customers a flat monthly fee despite frequently
interrupting services.
He criticized the company for offering
various tariff plans, including a high-priced option that fails to provide
uninterrupted service for even half of the month, deceiving customers into
renewing subscriptions based on false performance claims.
The House also called upon the Nigerian
Communications Commission (NCC) and other relevant authorities to establish a
consumer protection framework. This framework should include mechanisms for
automatic compensation or refunds during extended service outages or
substantial deviations from advertised service standards.
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