Sunday, June 23, 2024 –The Federal Airports Authority of Nigeria (FAAN) has established a dedicated task force to address issues of touting and extortion at the country’s airports.
Mrs. Olubunmi Kuku, Managing Director of FAAN, announced that Mr.
Henry Agbebire, the Director of Special Duties at FAAN, has been appointed as
the chairman of this task force.
In a press briefing in Lagos, Kuku expressed deep concern over the
persistent harassment and extortion faced by passengers at airports. She
declared her intention to personally engage with all government agencies
operating at the airports to ensure compliance with anti-touting and
anti-extortion measures.
Emphasizing that the era of business as usual is over, Kuku
highlighted the administration’s zero-tolerance policy towards misconduct and
warned that strict disciplinary actions would be taken against anyone found
engaging in illicit practices.
She also announced plans to establish magistrate courts at
international airports to expedite the legal process for prosecuting offenders.
The task force is mandated to enforce discipline among airport staff and
maintain a culture of professionalism.
Kuku added, “Dedicated phone lines and QR codes will be set up to
provide passengers with a means of giving feedback on their airport experience.
All airport personnel must prominently display their on-duty cards and name
tags for easy identification and accountability. FAAN is committed to
delivering exceptional service and ensuring a safe and secure environment for
all passengers and airport users.”
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